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Old 03-13-2019, 10:00 AM   #1
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External Extractor

I have a TLE Custom 2 and a Ultra Carry 2 both with external extractors. I have had to replace both extractors and now Kimber is out of parts. When I called customer service to get new extractors I was told if they break we will replace both guns with internal extractor models at no cost and I called customer service today and I was told to send it them in and at $175 per pistol they will replace? Anyone dealt with this and why should I have to pay for a failed design?
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Old 03-13-2019, 11:58 AM   #2
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I have not personally dealt with this, but unlike Sig and Smith and Wesson, Kimber could never get the external extractor right. Kind of a bummer for you, but you'll end up with guns that work. That is worth something.
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Old 03-13-2019, 01:18 PM   #3
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Boy, you would need a very careful helper. I broke an extractor once, and I had my wife stand next to me to pull out the spent cases.

Having an "external extractor" is not as romantic as you might think. There's a lot of whining and burnt fingers...
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Old 03-14-2019, 06:18 PM   #4
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After finding a note from a Kimber employee acknowledging the fix for the external extractors was slide replacement they are supposed to be sending me a label and replacing the slides at no charge. I am really happy Kimbers standing behind their products. I will let you guys know the results as soon as I get the new slides back.
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