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Old 09-27-2018, 06:53 PM   #1
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Kimber support excellent!

Purchased my Micro 9 Raptor 06/29/2018 with a MFG. date 02/18/2108. Cleaned and lubed out of the box.Went to the local range shoot 200 rounds of Blazer 124 FMJ gun performed excellent no problems. When I got home and cleaned gun I noticed the Zebra Wood Grips were cracked. Got on the phone with Kimber quick response no waiting told support about grips and sent pictures email the support member said no problem and they sent me new grips.That was Wednesday morning the grips arrived the very next day Thursday afternoon. I'm was amazed UPS from Yonkers NY to Scranton PA is only one day. The next 2 range trips shoot a total of 650 rounds combination 124, 135, 147 FMJ, JHP AND + P Blazer, Winchester and Speer Gold Dot not one problem the gun performed excellent. When cleaning the gun I noticed the frame was pitted, flaking looked like the coating was not good. Got on the phone with Kimber excellent phone support I took pictures Kimber sent me a return auth I shipped the gun Wednesday 09/19/2018 got an email from Kimber they revceived it Thursday 09/20/2018. I am totally amazed and impressed with Kimber support I got the gun back today 09/27/2018 they recoated the frame looks great installed new recoil spring and sent me an extra new spring no charge. I love the the gun and KIMBER SUPPORT IS GREAT. THANK YOU KIMBER!
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Old 09-27-2018, 07:19 PM   #2
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Welcome to the forum from northern Illinois TheSurgeon, how about stopping by our "New Member Introduction" sub forum and introducing yourself to the membership?
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Old 09-27-2018, 08:11 PM   #3
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Originally Posted by TheSurgeon View Post
Purchased my Micro 9 Raptor 06/29/2018 with a MFG. date 02/18/2108. Cleaned and lubed out of the box.Went to the local range shoot 200 rounds of Blazer 124 FMJ gun performed excellent no problems. When I got home and cleaned gun I noticed the Zebra Wood Grips were cracked. Got on the phone with Kimber quick response no waiting told support about grips and sent pictures email the support member said no problem and they sent me new grips.That was Wednesday morning the grips arrived the very next day Thursday afternoon. I'm was amazed UPS from Yonkers NY to Scranton PA is only one day. The next 2 range trips shoot a total of 650 rounds combination 124, 135, 147 FMJ, JHP AND + P Blazer, Winchester and Speer Gold Dot not one problem the gun performed excellent. When cleaning the gun I noticed the frame was pitted, flaking looked like the coating was not good. Got on the phone with Kimber excellent phone support I took pictures Kimber sent me a return auth I shipped the gun Wednesday 09/19/2018 got an email from Kimber they revceived it Thursday 09/20/2018. I am totally amazed and impressed with Kimber support I got the gun back today 09/27/2018 they recoated the frame looks great installed new recoil spring and sent me an extra new spring no charge. I love the the gun and KIMBER SUPPORT IS GREAT. THANK YOU KIMBER!
Wow! Now that is CS on steroids I say!
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Old 09-27-2018, 08:19 PM   #4
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Welcome to the site from Tennessee.
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Old 09-28-2018, 05:00 AM   #5
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Welcome from Northeast, Pa, Congratulations on your Micro 9 Raptor.
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Old 09-28-2018, 08:18 AM   #6
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Welcome to the forum from Northern Illinois, and glad to hear the KCS keeps rocking it.
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