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Old 09-01-2016, 08:03 PM   #1
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My thank you to Yonkers

For those of you checking this site to possibly find something about Kimber's service, well, here you go.

Traded for my Compact Carry .380 a few months ago. Took it to the range to check it out. In less than fifty rounds had many fail to battery. The slide lock fell out twice and loosened up a few times. Called Kimber, told them my problem, got a return number, sent the gun in and two weeks later got it back with the new flat wound guide spring and new slide lock. At the range it shot like it was supposed to... except, now, I don't know what you call it, but twice, both the expended casing and the next round were jammed up together, twice! Two other times it looked like failure to feeds. Not sure if the ejected casing caused the feeding problem or what. Called again, same procedure, two weeks later got my gun back, this time, you ready for this?!, the barrel,extractor,slide stop spring and recoil spring were replaced. But wait, there's more...! they replaced the ejector, sear pin, firing pin spring, sear and thumb safety,all complimentary! T

oday, went to the range... Success!! Fired fortytwo rounds of Remington HPR, some Fiocchi hollow points, Winchester FMJ and a good handful of some mixture of four or five different loosies... all 100% issue free. Phew!

If, after all of that, if the gun still wasn't 100 percent I planned to sell it and pick up something else. That Ultra Carry II really looks nice. Yeah, I'll stay with Kimber. Their service sold me.

Yonkers, I know that you read these posts. So again, thanks.
Jflytle, Markie, Trex and 2 others like this.
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Old 09-01-2016, 08:10 PM   #2
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Welcome from Northeast, Pa. Glad to hear everything worked out for you. I'm sure you were relieved after your last range visit.
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Old 09-02-2016, 12:56 AM   #3
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Always nice to hear about happy gun owners. I commend you on your patience. I do business with certain business just because of their customer service. I feel standing behind the product may be just as important as putting out a quality product. I have seen people buy things that were great in the beginning and the business tells you it was fine when you bought it and I am no longer responsible. Sometimes we buy a great product that was built on Monday. The world is not perfect if it was we would have nothing to post!
Enjoy your Kimber clean lube and shoot. Freedom munitions has free shipping on orders over 99 dollars until Sept. 5,2016
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Old 09-02-2016, 01:14 PM   #4
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Seen you joined back in July....Welcome once again.
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Old 09-02-2016, 03:22 PM   #5
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Welcome to the forum from northern Illinois.
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Old 09-02-2016, 03:39 PM   #6
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Welcome to the site from Tennessee. Always good to hear about great customer service.
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Old 09-02-2016, 06:04 PM   #7
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Thanks for the nice welcome. I lived in nepa 80-99... 5yrs Lake Ariel, 14 yrs Justus. Originally from NYC, now in AZ.
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Old 09-03-2016, 07:12 AM   #8
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Welcome to the forum from Northern Illinois. You have learned what a few people here have experienced, Kimber customer service is WAY above any other MFG.
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