Kimber Customer Service gets another A++ - Kimber Forum

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Old 12-30-2016, 01:40 PM   #1
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Kimber Customer Service gets another A++

Back in early November I mentioned that the front sight on my Stainless TLE Pro had come loose. As usual, I contact the very nice people at Kimber Customer Service and they sent the usual pre-paid shipping label. Unfortunately, Kimber has been very busy and were not able to return my gun prior to 12/15/16. We were going out of town on the 16th for Christmas with family. I requested they hold the gun until January. That part didn't happen and I received notification on the 16th that the gun had been shipped. If you don't have a My UPS account, you need to get one. I signed on to my account and rescheduled delivery for today. It cost me $5.00 to have UPS hold my package for almost two weeks. So, the gun is home and I feel much better.

Now to the gun info. I returned the gun because the front sight came loose and I could not get it to stay. Kimber performed the following:

1. Inspected and evaluated for claims report.
2. Replaced slide stop
3. Replaced front sight
4. Replaced plunger tube
5. Replaced recoil spring
6. Replaced grip safety
7. Replaced firing pin

Test fired with:

3 mags of Buffalo Cartridge 230GR FMJ
1 mag of Federal Hydra-Shok 230GR JHP

QC Inspection

Can't wait to get to the range. May be my imagination, but the trigger seems a little smoother and lighter.
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Old 12-30-2016, 02:43 PM   #2
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Upon cleaning, I made two observations:

1. Feed ramp and throat appeared to have been polished. There were wear marks that I remember seeing prior to the trip to Yonkers. I had put 450 rounds through it, so there were some light marks. But not any more.

2. Using my trigger scale it seems the trigger weight has been reduced from 5 pounds to 4-1/2 pounds. I took multiple samplings to confirm. (for those that don't know me, I keep a round count log for each pistol, which includes make/model, date purchased, serial number and initial trigger pull weight. I also note spring replacements)

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Old 12-30-2016, 04:17 PM   #3
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Great news about there CS, but why did they replace all of those parts when all you needed was your sight replaced...??????
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Old 12-30-2016, 04:19 PM   #4
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Originally Posted by Marshall View Post
Great news about there CS, but why did they replace all of those parts when all you needed was your sight replaced...??????
I do not know. I could speculate that the gunsmith decided they were not up to his/her standard. If it shoots as good as it feels, and it shot well before, then I'll be a happy camper.
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Old 12-30-2016, 04:31 PM   #5
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Originally Posted by Insta-Gator View Post
I do not know. I could speculate that the gunsmith decided they were not up to his/her standard. If it shoots as good as it feels, and it shot well before, then I'll be a happy camper.
Maybe, but it just seemed weird to replace a plunger tube, slide stop and a grip safety on a new gun..

The springs are cheap so I can see that....Don't forget to start your round count on your springs back to nada, zip, zero because like you I'm anal about keeping a log on each gun...
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Old 12-30-2016, 04:31 PM   #6
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Years ago when I sent my Eclipse Pro II for service which was for FTF and FTE and they installed new night sights. I was a little surprised because the gun was brand new and the sights were fine. I had no problem excepting them.
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Old 12-30-2016, 06:06 PM   #7
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I had a shooting buddy send in a used Kimber he bought (and it looked it) for a minor repair. In addition to doing the repair for free they completely refinished the gun so it looked like new... no charge. That was almost 2 years ago and he still hasn't gotten around to writing the letter to complain about all the free work they did.
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Old 01-03-2017, 04:40 PM   #8
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Took the TLE to the range today. Everything works perfectly ... except the shooter. Put 150 rounds through her. Now has a total of 600 down range. No problems at all.
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