12-14-2018, 05:27 PM
Join Date: Jan 2014
Originally Posted by WillyD
I've had a Micro 380 with the Crimson Trace grips now for a couple years. I noticed something wrong with the lazer the last time I was shooting it. It would be dim looking one shot and bright looking the next and once in a while it wouldn't work at all. Changed the batteries and still the same. Long story short if I wiggled the on/off switch a little it would go bright and dim or off.
It is still under warranty so I called Crimson Trace Service department, and to my surprise after pressing 1 for service the phone was answered by a real person, a very nice English speaking lady. I explained my problem to her, she asked a couple questions and then another big surprise....she said "we will get a new one right out to you sir". I just put the old grip back in the box and mail it back to them with the pre-paid postage they will provide with it.
Thank You Crimson Trace for backing your product like few do anymore. I will happily do business with you again in the future I'm sure.
Not surprising, always had outstanding service from Crimson Trace!!
The Kimber Family
CDP & RCP Ultra's
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Custom Two-Tone 45/.460Rowland
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84M Longmaster Classic SS .308
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Kimber Of America 82 Stainless Fluted .22lr