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Old 12-14-2018, 05:01 PM   #1
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Thank You Crimson Trace

I've had a Micro 380 with the Crimson Trace grips now for a couple years. I noticed something wrong with the lazer the last time I was shooting it. It would be dim looking one shot and bright looking the next and once in a while it wouldn't work at all. Changed the batteries and still the same. Long story short if I wiggled the on/off switch a little it would go bright and dim or off.


It is still under warranty so I called Crimson Trace Service department, and to my surprise after pressing 1 for service the phone was answered by a real person, a very nice English speaking lady. I explained my problem to her, she asked a couple questions and then another big surprise....she said "we will get a new one right out to you sir". I just put the old grip back in the box and mail it back to them with the pre-paid postage they will provide with it.


Thank You Crimson Trace for backing your product like few do anymore. I will happily do business with you again in the future I'm sure.
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Old 12-14-2018, 05:27 PM   #2
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Originally Posted by WillyD View Post
I've had a Micro 380 with the Crimson Trace grips now for a couple years. I noticed something wrong with the lazer the last time I was shooting it. It would be dim looking one shot and bright looking the next and once in a while it wouldn't work at all. Changed the batteries and still the same. Long story short if I wiggled the on/off switch a little it would go bright and dim or off.


It is still under warranty so I called Crimson Trace Service department, and to my surprise after pressing 1 for service the phone was answered by a real person, a very nice English speaking lady. I explained my problem to her, she asked a couple questions and then another big surprise....she said "we will get a new one right out to you sir". I just put the old grip back in the box and mail it back to them with the pre-paid postage they will provide with it.


Thank You Crimson Trace for backing your product like few do anymore. I will happily do business with you again in the future I'm sure.

Not surprising, always had outstanding service from Crimson Trace!!
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Old 12-14-2018, 05:36 PM   #3
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I must have owned a dozen sets of Crimson trace lasers for various side arms and only had trouble with one. I thought it was a little dlm compared to my others and they did the same thing for me; sent me a new one and I ship the old one back. No questions asked even about warranty or how long I owned it. 👍
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