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Old 12-22-2016, 06:32 PM   #1
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Crimson Trace Customer Service

Is awesome IMO. When I was changing the CT grips around for xrooster and Hoffbrew I found some missing and torn dust shields, very thin plastic. I also wanted some of the little cleaning swabs. Could not find any to purchase on the CT website or any place else online. I sent them a email telling them what I needed and where could I buy them. Within a hour or so I received this email from them. To me that's good CS.


Dear Arland Sharp,
Thank you for your inquiry. I have processed a request and will have both an accessory pack, and the dust shields sent out to you shortly.
If we can be of further assistance, please call our customer service team at (800) 442-2406 between 7am and 5pm, Pacific Time Zone, Monday through Friday.

Regards,


Sean Duron Customer Service Representative
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Old 12-22-2016, 06:36 PM   #2
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Dayum! That's a good deal right there...
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Old 12-22-2016, 06:40 PM   #3
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That is great CS! For a minute there I thought you were going to ask me for the replacements, I was thinking no frick'n way, but then I thought, chit, he knows where I live but then Fred fixed that, so ... but seriously, that is great CT did that for you.
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Old 12-22-2016, 06:49 PM   #4
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Yeah, it is probably inexpensive items, they are included in the box with each new purchase. I bought one of the grips used off of Amazon (got a great price) grip looked new but it didn't have any paperwork or anything else with it.
Would have had no problem paying for it but hey FREE is way cool.
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The Kimber Family

CDP & RCP Ultra's
Classic Carry Pro (Factory Bone Grips)
Custom Two-Tone 45/.460Rowland
Gold Combat Limited Edition
Master Carry Pro
Sapphire Ultra 9mm
SIS Custom, Pro, Ultra
Stainless Ultra Carry 9mm
Stainless Raptor Custom, Pro, Ultra
Super Carry Ultra Plus
TLE Pro (TFS)

84M Longmaster Classic SS .308
SVT 22lr Stainless Fluted Bull Barrel
Kimber Of America 82 Stainless Fluted .22lr
84M Varmint Stainless 204 Ruger
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Old 12-22-2016, 06:54 PM   #5
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Originally Posted by Hoffbrew View Post
That is great CS! For a minute there I thought you were going to ask me for the replacements, I was thinking no frick'n way, but then I thought, chit, he knows where I live but then Fred fixed that, so ... but seriously, that is great CT did that for you.
You can run but you can't hide...
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The Kimber Family

CDP & RCP Ultra's
Classic Carry Pro (Factory Bone Grips)
Custom Two-Tone 45/.460Rowland
Gold Combat Limited Edition
Master Carry Pro
Sapphire Ultra 9mm
SIS Custom, Pro, Ultra
Stainless Ultra Carry 9mm
Stainless Raptor Custom, Pro, Ultra
Super Carry Ultra Plus
TLE Pro (TFS)

84M Longmaster Classic SS .308
SVT 22lr Stainless Fluted Bull Barrel
Kimber Of America 82 Stainless Fluted .22lr
84M Varmint Stainless 204 Ruger

Last edited by 2sharp2; 12-22-2016 at 06:59 PM.
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Old 12-22-2016, 06:59 PM   #6
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I got several sets from these people, full size and compact. $2.50 per set. About half way down the page. Called Frame Savers.
http://www.alumagrips.com/products/1...ct/accessories



Sent from my iPad using Tapatalk Pro
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Old 12-22-2016, 08:17 PM   #7
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Originally Posted by Hawker800 View Post
I got several sets from these people, full size and compact. $2.50 per set. About half way down the page. Called Frame Savers.
Alumagrips - Accessories



Sent from my iPad using Tapatalk Pro

Good to know if you can't get any for free from Crimson Trace.
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The Kimber Family

CDP & RCP Ultra's
Classic Carry Pro (Factory Bone Grips)
Custom Two-Tone 45/.460Rowland
Gold Combat Limited Edition
Master Carry Pro
Sapphire Ultra 9mm
SIS Custom, Pro, Ultra
Stainless Ultra Carry 9mm
Stainless Raptor Custom, Pro, Ultra
Super Carry Ultra Plus
TLE Pro (TFS)

84M Longmaster Classic SS .308
SVT 22lr Stainless Fluted Bull Barrel
Kimber Of America 82 Stainless Fluted .22lr
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Old 01-06-2017, 07:52 PM   #8
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Crimson Trace envelope was in mail yesterday. Not only did they send what I needed, battery shields and cleaning swabs but it also had a package of batteries. I don't think any of my grips are needing battery replacement but I have a set in house if needed, no waiting. Sweet.
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The Kimber Family

CDP & RCP Ultra's
Classic Carry Pro (Factory Bone Grips)
Custom Two-Tone 45/.460Rowland
Gold Combat Limited Edition
Master Carry Pro
Sapphire Ultra 9mm
SIS Custom, Pro, Ultra
Stainless Ultra Carry 9mm
Stainless Raptor Custom, Pro, Ultra
Super Carry Ultra Plus
TLE Pro (TFS)

84M Longmaster Classic SS .308
SVT 22lr Stainless Fluted Bull Barrel
Kimber Of America 82 Stainless Fluted .22lr
84M Varmint Stainless 204 Ruger
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Old 01-06-2017, 08:50 PM   #9
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Well, I'm glad that you received good customer service. I've had my Micro 9 with the CT laser grips since 9/15 and the batteries died weeks ago. Maybe they were old to begin with, I don't know but they certainly didn't last very long. Anyway, I'm registered for the free replacement batteries. I've mailed them 3 times about the replacements, not even an acknowledgment back from anyone. Today I called and after a long wait finally did speak with someone who said they would send them to me and I should have them next week. I didn't feel all that confident about that actually happening so I will be very surprised if I receive the batteries next week. They just sounded like they were too busy, so I think I have a 50/50 chance.
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Old 01-07-2017, 09:40 AM   #10
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Originally Posted by starnovi View Post
Well, I'm glad that you received good customer service. I've had my Micro 9 with the CT laser grips since 9/15 and the batteries died weeks ago. Maybe they were old to begin with, I don't know but they certainly didn't last very long. Anyway, I'm registered for the free replacement batteries. I've mailed them 3 times about the replacements, not even an acknowledgment back from anyone. Today I called and after a long wait finally did speak with someone who said they would send them to me and I should have them next week. I didn't feel all that confident about that actually happening so I will be very surprised if I receive the batteries next week. They just sounded like they were too busy, so I think I have a 50/50 chance.
Oh man, bummer. Now it did take several days to get mine but that's because CT sent it snail mail, post office. I was in no hurry so it really didn't matter in my case.
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The Kimber Family

CDP & RCP Ultra's
Classic Carry Pro (Factory Bone Grips)
Custom Two-Tone 45/.460Rowland
Gold Combat Limited Edition
Master Carry Pro
Sapphire Ultra 9mm
SIS Custom, Pro, Ultra
Stainless Ultra Carry 9mm
Stainless Raptor Custom, Pro, Ultra
Super Carry Ultra Plus
TLE Pro (TFS)

84M Longmaster Classic SS .308
SVT 22lr Stainless Fluted Bull Barrel
Kimber Of America 82 Stainless Fluted .22lr
84M Varmint Stainless 204 Ruger
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