I acquired a KelTec Sub 2000 in a trade ten years ago. I completely wore it out. Probably put about 30k rounds thru it and beat the Hell out of it. I sent it to Kel-Tec and they replaced it with a brand new Gen 2 Sub 2000 for $225. No FFL was involved and they paid the return shipping. The entire process end to end took less than 2 weeks. They sent me email updates when it was received, being worked on, estimated time to complete, and when it was shipped back with a tracking number. Their gunsmith called me to ask if I wanted to upgrade to the heavier bolt (it was a .40). That's customer service. From a renowned maker of inexpensive plastic guns not made to last forever. Compare that to the Taurus customer service rep who wasted two weeks of my life before admitting defeat. I could tell this person was a call center rep who knew nothing about firearms.
Cheap, disposable guns... not my thing. It makes no difference to me if someone else chooses the path of spending as little as possible. But in the spirit of frugality, logic would dictate that the most economical choice is a cheap gun that the manufacturer will fix whenever something goes wrong or wears out. As Kel-Tec and Hi-Point both do. Let the evidence show: Taurus does not.
The state rests. The defense can continue rationalizing bad customer service. My guess is the jury won't buy it.

The argument is not about guns. It's about company policy.
BTW: When I competed, I would shoot about 1000 rounds a week. Pro pistol shooters it's more like 2000. So if I had a Taurus I'd be throwing them out every 10k rounds... just north of two months? No thanks. I have 100 year old Browning shotguns that still work and I can get parts for them. As you said, to each his own.