Below is a copy of a letter I sent Kimber today. There is a reason they are the best.
To Whom It Concerns:
Today I had the pleasure of dealing with Kristopher Gilfeather. I inherited one of your fine firearms from my Father when he passed away. It was an Ultra Elite from your custom shop. Unfortunately I did not have a manual for the firearm and could not find one online for that model. Kristopher told me he would send me one right away and that there was no charge and it would go out today. Much later that day around 3:45pm I called back because I discovered that to take apart the weapon I needed at least 1 of 2 tools you show on your website. He explained I only needed the pin and did not try to sell me the other tool I did not need. I explained that the price was fine for the 5 pins online but it would almost cost $10.00 for shipping. I called hoping I could buy the pins from whoever answered and ask them to put it in the same envelope as the manual to save on the shipping. I figured I was out of luck and that it was already sent out with the mail. When I called back Kristopher answered the phone again and I did not really notice it was him. I explained my situation and what I wanted to do because I have a broken foot and cannot work for 2 months and money is beyond tight. I am a G.C. and home inspector and of course the injury happened at home and not on the job, hanging Christmas Lights. Kristopher informed me that he remembered me and that he had included a pin with the manual along with a catalog I requested. Not only did he really help me out by keeping me from spending $16+ on my gun just so I could clean it he thought ahead and knew I would need the pin and sent one along free of charge. Service like that these days is almost nonexistent and to do what he did for a guy who did not even buy the gun but inherited it is amazing. Not only do you all make the finest pistols I have ever shot but you also have the best service people in the business. Please pass this on to the higher ups in the company because Kristopher really deserves a pat on the back for taking such good care of me. Thanks again and I will be a customer for life and tell all those who will listen the type of service you all have provided me.
Thank You,
Mike Meeker
South Florida
To Whom It Concerns:
Today I had the pleasure of dealing with Kristopher Gilfeather. I inherited one of your fine firearms from my Father when he passed away. It was an Ultra Elite from your custom shop. Unfortunately I did not have a manual for the firearm and could not find one online for that model. Kristopher told me he would send me one right away and that there was no charge and it would go out today. Much later that day around 3:45pm I called back because I discovered that to take apart the weapon I needed at least 1 of 2 tools you show on your website. He explained I only needed the pin and did not try to sell me the other tool I did not need. I explained that the price was fine for the 5 pins online but it would almost cost $10.00 for shipping. I called hoping I could buy the pins from whoever answered and ask them to put it in the same envelope as the manual to save on the shipping. I figured I was out of luck and that it was already sent out with the mail. When I called back Kristopher answered the phone again and I did not really notice it was him. I explained my situation and what I wanted to do because I have a broken foot and cannot work for 2 months and money is beyond tight. I am a G.C. and home inspector and of course the injury happened at home and not on the job, hanging Christmas Lights. Kristopher informed me that he remembered me and that he had included a pin with the manual along with a catalog I requested. Not only did he really help me out by keeping me from spending $16+ on my gun just so I could clean it he thought ahead and knew I would need the pin and sent one along free of charge. Service like that these days is almost nonexistent and to do what he did for a guy who did not even buy the gun but inherited it is amazing. Not only do you all make the finest pistols I have ever shot but you also have the best service people in the business. Please pass this on to the higher ups in the company because Kristopher really deserves a pat on the back for taking such good care of me. Thanks again and I will be a customer for life and tell all those who will listen the type of service you all have provided me.
Thank You,
Mike Meeker
South Florida
