I personally prefer written correspondence as far as customer service is concerned rather than a verbal "he said, she said" unrecorded conversation. This way you have a record of communications.I guess you just do business differently than do I. I had already passed the background check. You suggest that the FFL lie to Midway? I make it a practice not to do business with those who consider lying just part of the game. That would include the FFL I deal with, who is an honest man with a reputation he is proud of. And buyer's remorse had nothing to do with it. As far as I knew, I was paying $100 for a new Kimber, not a used one.
But I will be making a call to Kimber on Monday morning.
The Kimber website does not show an e-mail address for customer service but your owners manual does. This is how I contacted Kimber customer service and they were very responsive.
I would recommend writing them rather than calling them.