Just sent my new Custom LW 1911 back to the facory for repair. I must say Customer supprt was amazing. They did not even bat an eye when i told them i had stripped a bushing removing the grip panels (grip screw will not come off, im guessing it was cross threaded on install). They offered full repair up to and including a new frame, grips and oversized bushing if needed at no cost plus free shipping overnight both ways. Cant get any better than that.